Your experience and care is central to our service. We aim to understand your problems in depth and help you to overcome them, whilst ensuring that your recovery journey is a pleasant one. We understand how distressing emotional problems can be and the impact they have on lives. We therefore offer appointments at your earliest convenience and help and support you every step of the way.
The First Appointment
The first appointment can take up to an hour, as this is an opportunity to explain your problems in detail, discuss diagnosis and agree the treatment plan together. A referral letter from your GP or other therapist or professional is desirable. It is helpful to bring any other relevant information like medical letters, lists of medications or scan results. You are welcome to bring a family member or friend if you feel this will help you.
Subsequent reviews are agreed depending on the treatment plan. We ensure that appointments are offered at convenient times to you and review progress on treatment whist discussing next steps.
We do not provide a crisis service and request that you contact your local NHS provider if you are in acute crisis.
Following your appointments, a letter containing a summary of the discussions will be sent to the referrer and your registered GP (if they are not the same) and you can also request a copy. This ensures that your care is shared.
Information for Referrers
Whether you are referring someone or are referring yourself, please be assured that you will receive the most evidence based care and we will do everything we can to make your journey a smooth one.
For referring practitioners, we can take referrals over the phone/fax/ email or through this link.
Fax: 02380 480906
It would be helpful for a patient summary to accompany the referral if possible. We will endeavor to make the process as seamless as possible. Please feel free to advise us if we can improve the service in any way possible.